Dealer franchise community MoneyQuest is banking on nice buyer experiences and attracting high-quality brokers to develop the enterprise in 2022.

MoneyQuest Australia managing director Michael Russell (pictured) highlighted the corporate’s progress technique at a current in-person nationwide convention in Melbourne.

“This yr we are going to proceed to recruit people who find themselves going to reinforce the repute of MoneyQuest and the broader mortgage broking {industry}. For us it’s about high quality over amount,” Russell mentioned.

The dealer community aimed to create good buyer experiences by taking cues from Disneyland, “the happiest place on earth” to make sure MoneyQuest shoppers acquired a magical “Disney-like” expertise.

“We emphasise to our members that it’s all within the considerate, personalised particulars and making every shopper really feel particular and necessary. That is what shoppers keep in mind and what motivates them to return again,” Russell mentioned.

Learn extra: MoneyQuest brokerage hits month-to-month document for mortgage settlements

Lead technology and referral companion alternatives had been on the high of the community’s 2022 precedence checklist. MoneyQuest additionally aimed to transform new members into profitable franchise enterprise house owners.

“We conduct common enterprise growth classes with our brokers to help them with adopting a progress mindset, in order that they’ll in flip develop their companies,” he mentioned.

MoneyQuest runs one-hour classes fortnightly to supply franchise house owners the chance to share their experiences and greatest practices.  Additionally they get suggestions from their friends, study new expertise and set targets led by basic supervisor of franchise growth Simon Dehne.

The community additionally needed to strengthen its worth proposition by specializing in know-how.

“We now have an industry-leading CRM, in addition to an revolutionary shopper communications platform to help our brokers with day-to-day actions and producing repeat enterprise,” mentioned Russell.

MoneyQuest plans to additional develop these programs as technological advances happen to offer brokers the most effective likelihood of managing and rising profitable companies.

“It’s our purpose to grow to be the main technology-enabled mortgage broking enterprise within the {industry},” mentioned Russell.

The dealer community’s last purpose for 2022 is to have enjoyable, which was mirrored within the theme of its current nationwide convention.

“Having enjoyable and fostering a optimistic tradition is extremely necessary to us. Completely satisfied individuals do higher enterprise, which is why we endeavour to create happiness for our brokers, and by extension their shoppers, at each alternative,” Russell mentioned.

MoneyQuest’s “Creating happiness” nationwide convention in Melbourne was held over three days in February and attended  by members, enterprise supporters and {industry} companions.

Audio system included “Australia’s laughter specialist” Scott Williams, 3AW drive host Tom Elliott and retired US Air Pressure Lieutenant Colonel Invoice Sullivan.